Here when you
need us.
Clear communication. Practical guidance. Ongoing support with your insurance.
Find the right next step.
Whether something has happened or your circumstances have changed, start a conversation with our team.
Notify us of a claim
Tell us what happened and ask how we can help.
Help with an existing policy
Ask about documents, cover or your current arrangements.
Request a policy change
Discuss changes to your circumstances or insurance needs.
Raise a concern
Find our existing complaints procedure and contact details.
A little preparation.
A clearer conversation.
Check your policy documents for the insurer’s notification instructions and any time limits. Use the insurer’s emergency assistance details where your policy provides them.
- Have your details readyYour policy reference, contact details and a brief description of what happened.
- Keep useful recordsRetain relevant photographs, correspondence and receipts where available.
- Contact the appropriate teamFollow your policy’s instructions and contact PABL if you need help understanding the next steps.
Keep us up to date.
Keep the conversation going.
Contact us when your circumstances change, if you need policy documents explained, or when you want to discuss your renewal. We can help you understand the next steps and the information needed to review your arrangements.
Changes to cover must be agreed through the appropriate process. Sending a website enquiry does not itself amend a policy or confirm continued cover.
Ask about your renewal ↗Support through the process.
PABL can help you understand the notification process, explain the information requested and communicate with the relevant parties where appropriate.
Claims assessment, coverage decisions and settlement remain with the insurer or its authorised claims handler, subject to your policy terms. Contacting PABL does not replace any notification your policy requires you to make directly to the insurer.
Read our claims preparation guide ↗Let’s work out the next step.
Speak to our team about your claim or existing policy.